This Grievance Redressal Policy is in compliance with the Information Technology Act 2000, IT (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, and TRAI regulations. U Tele Services is committed to addressing customer concerns promptly and fairly.
Address: 2nd Floor, Munner Complex, Near Ganesh Departmental Store, Palani Road, Udumalpet – 642126, Tamil Nadu
Email: support@uteleservices.com
Phone: +91 87784 03848
Working Hours: Monday–Saturday, 9:00 AM – 6:00 PM
You may lodge a complaint through any of the following channels:
- Email: support@uteleservices.com
- Phone: +91 87784 03848 or +91 86678 50292
- In Person: Visit our office during working hours
- Online: Use the contact form on our website
- Service outages and connectivity issues
- Billing disputes and incorrect charges
- Activation delays or issues
- Poor service quality
- Privacy and data concerns
- Content or OTT platform issues
- Acknowledgement: Within 24 hours
- Full Resolution: Within 30 days (as per IT Rules 2021)
- Technical Issues: 24–72 hours
- Billing Disputes: 7 working days
If your complaint is not resolved within the specified timeline, you may escalate it to support@uteleservices.com with the subject line: "Escalation – [Your Account ID]".
For unresolved disputes, you may approach TRAI or the appropriate consumer forum in Tamil Nadu.